![]() Whether you order your internet online or call customer service, you’ll receive the same Cox internet prices.Cox offers panoramic Wi-Fi to any plan for strong wall-to-wall internet (if you rent the Panoramic Wi-Fi Gateway Modem) and Cox home hotspots.Digging Deeper: Cox pros and cons Advantages of using Cox Some customer complaints cite poor service and numerous billing mistakes resulting in inflated bills and extra fees that customers find hard to get erased. But customers themselves don’t rate Cox quite so high, giving the ISP a one out of five stars for its customer service (based on about 230 ratings). The Better Business Bureau (BBB) gives Cox an A rating, based on the company’s interaction with customers on that platform. Yet, Cox lags almost 10 percentage points behind other providers, like Verizon Fios and AT&T Internet. Cox got a score of 60 on the 2019 ACSI, jumping two percentage points from the previous year and outperforming competitors like CenturyLink, Spectrum, and Windstream. When comparing Cox to other ISPs on the American Consumer Satisfaction Index (ACSI), the company ranks in the middle. To learn more about Cox deals, call 1-87 for additional details. ![]() Cox offers the 150 Mbps internet-only plan for $59.99/mo., and TV with 140+ channels for $69.99/mo.
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