In such cases, if you are the project administrator and Jira administrator, you can put these agents offline yourself. Sometimes agents might forget to get themselves offline when they are unavailable (e.g. Manual online status changes override the schedule. The schedule applies to all projects, in which you are a support agent. This opens a dialog, where you can set times of day, when your online and offline status will be triggered automatically: ![]() You can also schedule your online/offline times by clicking Edit my online schedule button. You can go offline in the current project only, or in all projects where you are a support agent, by setting the in all projects checkbox appropriately. To go offline, click the Online/Offline button/status again: You can go online in the current project only, or in all projects where you are a support agent, by setting the in all projects checkbox appropriately. When you go online, you are added to the list of available agents. This presents you with a dialog, where you can make yourself available, and optionally specify how long you will be online: Going online is done by clicking on the Online/ Offline ( ) button/status indicator in your JIRA header. ![]() When there are no agents online, the online agents counter is red, otherwise it is green. The icon shows how many agents are currently online in the current project, and also the online status - it is gray when you are offline and white when you are online (or black when you are using a "light" JIRA toolbar color): Agent availability is presented in the top Jira header, as an icon: The chat becomes "online" when at least one agent (support person) makes themselves available.
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